Privacy Policy

Last Updated: August 31, 2026

At Apki Potli, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit apkipotli.com, place an order, contact us or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name

• Phone number

• Email address

• Billing and shipping address

• Pincode and delivery details

• Order and purchase information

• Payment-related information

• Communication and customer support details

• Information you provide when contacting us through WhatsApp, email or other channels

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.

2. How We Use Your Information

We may use the information collected from you to:

• Process and fulfil your orders

• Confirm and communicate order details

• Arrange shipping and delivery

• Process payments

• Provide Cash on Delivery services

• Respond to customer enquiries and support requests

• Process refunds, replacements or other order-related resolutions

• Improve our products, services and website

• Personalize your shopping experience

• Detect and prevent fraud, misuse or unauthorized activity

• Send important service-related communications

• Send promotional or marketing communications where permitted and where you have provided appropriate consent

• Comply with applicable legal and regulatory requirements

3. Payment Information

When you make a payment through our website, your payment may be processed through a third-party payment gateway.

We do not generally store your complete debit card, credit card, UPI or banking credentials on our own servers.

Payment information is handled by the relevant payment service provider according to its own privacy policy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business and fulfil your requests.

These may include:

• Payment gateway and payment processing providers

• Courier and logistics partners

• Website and hosting service providers

• Technology and analytics providers

• Customer support and communication services

• Professional advisers or service providers where necessary

• Government authorities or law-enforcement agencies where required by applicable law

We only share information that is reasonably necessary for the relevant purpose.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember items in your shopping cart

• Keep you signed in where applicable

• Understand how visitors use our website

• Improve website performance

• Provide relevant content or advertising

• Measure the effectiveness of marketing campaigns

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you have provided your contact information and applicable consent, we may contact you about:

• New products

• Special offers

• Festive collections

• Promotions

• Updates from Apki Potli

You can choose to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where provided.

Please note that you may still receive essential communications relating to your orders, payments, delivery or customer service.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal or regulatory obligations.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal requirements.

9. Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, payment services or other external services.

If you visit or use these third-party services, their own privacy policies and terms will apply.

Apki Potli is not responsible for the privacy practices, security or content of third-party websites or services.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Withdraw consent for certain processing activities

• Opt out of promotional communications

To exercise an applicable privacy right, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle your information.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

APKI POTLI

Phone / WhatsApp: 7428600610
Email: apkipotli@gmail.com
Website: apkipotli.com

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TASTE KA SCENE ON.